Handling complaints is critical. No matter how well you run your business, you’ll eventually face unhappy customers. Handle these urgent situations well to preserve your reputation and ensure business continuity
Accept criticisms you get from customers as opportunities to strengthen relationships and gain other business opportunities
Key Topics
I. Causes of complaints
II. Types of complaints
III. How to handle:
A. Online Complaints (Social Media)
B. Over the Phone
C. Verbal Face to Face Complaints
D. Written Complaints
IV. Workshop
Should you be interested in registering, please call or text: Tel. (02) 8727.88.60 / (02) 8727.56.28 / Mobile Numbers: Globe: 0915.205.0133 / Smart: 0908.342.3162 / Sun: 0933.584.7266 / Globe: 0926.622.0768 / Globe: 0915.900.9294 or PM us the following details so we can better assist you:
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