Feel confident building rapport with customers Use the power of words, first impressions, and body language to influence how they feel about interacting with you Learn how to effectively listen to customer inquiries Feel confident in communicating online, in person, and over the phone Become more productive, focused, and resilient when dealing with upset customers Turn negative situations into positive experiences Gain practical skills to tackle challenging situations Learn how you can improve your company’s reputation, and as a result, your customers’ experience Wow your customers and impress your employers