Dealing With Angry Customers

Nhure Zinti

Date Time: March 2, 2023 | 10:00 pm
Time Zone: GMT+8:00 China Taiwan Time

Total Hours

1.5 Hrs

About the Event

This course offers you some very specific suggestions on how you can achieve that. It’s based on the assumption that customer service provision can be viewed as the effective use of a set of tools: just like a carpenter uses the hammer, the drill or the saw for working wood, in the same way a customer service representative uses a set of communication techniques to influence the behavior of customers and the outcome of calls. You will learn 5 communication skills and 16 techniques that you can use to handle specific situations when customers get angry.