Customer Retention: Convert Complaints to Compliments!

Center for Global Best Practices

Date Time: September 28, 2023 | 1:30 pm
Time Zone: GMT+8:00 China Taiwan Time

Total Hours

3 Hrs

Customer complaint-handling skills are among the most valuable skill sets for any employee who deals with customers.
How your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. Good customer complaint handling translates directly to your bottom line — happy customers will remain and return.
This two-session best practices training program is aligned with the ISO 10002 series of 2018 on Quality Management and Customer Satisfaction Guidelines in Handling Complaints in Organizations.
Enroll and convert those complaints to compliments!
TRAINING INVESTMENT (inclusive of an e-copy of the certificate of completion and printed lecture guide to be delivered to your mailing address):
P 4,880 – for those registering and paying BEFORE August 28
P 5,880 – for those registering and paying AFTER August 28
*Optional: Add P450 for a printed copy of a certificate of attendance inclusive of the delivery charge
Registration is open to the general public. A MUST FOR:
• Business owners & trainers
• Service frontliners
• Sales representatives
• Aftersales service representatives
• BPO and call center agents
• Insurance agents
• Real estate agents
• Medical representatives
• Supervisors and managers
• Business consultants

About the Event